Ebook: The Future of Customer Engagement
At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the ones …
The Next Evolution of Chatbots
A lot has changed since chatbots first debuted. Today’s natural language processing and machine learning technologies have made artificial intelligence more human than ever. Is this the year you bring …
Forrester Report: Rethink Customer Service to Build Emotional Engagement
According to research by Forrester, service organizations aiming only to appeal to the rational side of customers’ needs will have an increasingly difficult time maintaining loyalty. Companies with a reputation …
Top 10 Digital Transformation Trends for 2018
Digital technologies are shaking up entire industries. Conventional business models are being turned inside out in the quest for digitally-enhanced customer engagement and operational efficiency. Innovative new businesses abound, but many long-stand…
Low-Code Guide
Low-Code development is the way to build apps more quickly by reducing the need to code. But that’s not the whole story. Continually evolving expectations are forcing you to accelerate operations, improve the customer experience, and be nim…
The CXO’s Guide to Robotic Process Automation
When you step back and look at the big picture, the rise of RPA represents a pivot from people to software, from high-volume, highly transactional manual processes, to the emerging digital workforce—a fast moving pivot. As a bu…
Machine Learning for Business: Eight Best Practices for Getting Started
Learn about eight best practices for getting started, from learning the right process to continuous managing, monitoring, and optimizing.Request Free!
The Value of Data and Analytics in Digital Transformation
Provisioning includes data integration, quality, security, and governance for master data, metadata, and third-party data.Request Free!
The BPM Guide: Accelerating Digital Transformation
This BPM Guide will help you:Learn the basics of BPMUnderstand how BPM enables digital transformationReview reasons to consider a BPM solutionSee how others are using BPM to address their challengesGet advice on how to get started with BPMDownload the …
IDG: Delivering ROI with Enterprise Automation
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Today’s enterprises are under pressure to transform digitally. But IT leaders don’t necessarily feel ready.
In a recent Gartner study, 59% of the participating IT professionals said their IT organization is unprepared for the digital business of the next two years. Fortunately, the right enterprise automation strategy can provide companies with the flexibility and speed to build compelling apps and deliver unified customer experiences, even in the face of complex technology environments. This brief from IDG explores how the right enterprise automation strategy can work for you, including:
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