These days enterprise-grade tools and services are within the grasp of even the smallest players. Choose the right technology and it acts as a force multiplier to help your business rise through the ranks while retaining the benefits of being small, le…
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The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.
It highlights results in each of the five Service Performance Pillars™ by comparing the Best-of-the-Best to all of the other organizations in the survey, and offers suggestions on how to improve organizational performance through the use of integrated front and back-office business applications. |
As a Sales Ops professional, your sales and marketing technology are the intelligence backbone of your organization. By leveraging the tools, tips, and best practices in this playbook, you’ll be able to not only succeed as a sales operations p…
The examples in this playbook show just how important it is for small businesses to design their processes to grow without compromising the quality of their USPs or customer service. Partnerships, standardized and centralized processes, along with grea…
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Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a result, retailers must adapt to deliver on changing customer expectations. Those who succeed are able to differentiate themselves, while those that fail become irrelevant. |
Around the world, companies are reaching out across industries and geographies to secure the talent they need to drive growth. As a result, talent demand is outstripping supply and creating a shortage of critical workers. That means you have to compete…
A talent strategy gaining attention among companies is a variation of the managed services program (MSP). For organizations that fit certain profiles in size, industry and internal structure, this model provides a dedicated service team, often located …
Our third annual survey of commerce marketers found that concerns over website functionality have diminished, while the hunt for solutions to increase customer loyalty and personalization is becoming more critical. And the wariness over cloud-based Saa…
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In this report, you’ll learn what’s top of mind for ecommerce retailers in the UK, including:
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Retailers that lack a strong, comprehensive cart recovery program are just leaving that revenue behind. This paper will examine what you need to look for in a cart recovery program.
What you’ll learn:
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