Profitability is easy enough to understand but putting it into practice is another matter. Companies often get lost in the weeds, chasing incremental improvements to revenue of employee efficiency without seeing how all the pieces coordinate to impact …
Are you using Direct Debit as a fast, efficient, low-cost method to collect regular fees, subscriptions or one-off payments from your customers? Or considering adding Direct Debit to your payments mix? But how do you know if you are getting the best…
The Single Euro Payments Area (SEPA) is an EU initiative to harmonise payments across the Eurozone. The Single Euro Payments Area (SEPA) is a European Union (EU) initiative to harmonise payments across the Eurozone. Its goal is to make European paym…
The decision on whether to go ahead with an external change in your business will always come back to your members or customers. How will making a change affect them? One problem with this is that not making an important change can be equally damagi…
Today’s Digital Age has brought a dramatic shift in customer expectations. Consumers now have numerous options in terms of where they shop, the products and services that are available, and with whom they do business. Savvy shoppers are also adep…
Design thinking and customer experience used to be considered nice-to-have concepts that were the right thing to do, but not quantifiable. Research supports that prioritizing design thinking and customer experience (CX) will help you outperform and lea…
Software development, now considered strategically essential in the digital economy, is a failure-prone activity. A surprisingly high number of software projects either fail or fall behind in terms of budget and schedule. Project execution is largely t…
When it comes to transforming how we work, Slack believes you start with the people doing the work.That’s why we’re always talking with knowledge workers in companies of all sizes, to find out what they expect from work and learn what tools they need t…
Today’s HR work involves more distributed teams, more mobile work, and more collaboration with other departments—all using more systems and applications. And that’s exactly where Slack shines: turning all that complexity into something humans can manag…
The matter of diversity and inclusion in the workplace can inspire a lot of complex feelings. You want to build a diverse team. You’re eager to foster an environment where everyone at your company feels included and supported. But, you’r…
