Here, we will take a close look at one of the key elements required when embarking on the mission to improve the customer experience—a consistent approach to assist and ease the customer through the entire process.Request Free!
While most companies are implementing multi-year ‘digitization’ strategies, the real and immediate growth will be achieved by turning a variety of digital devices and technologies into intelligent, thinking machines, experts say. Here, we&r…
The most successful organizations do things differently. They have built cultures of customer centricity, created and validated customer journeys and have implemented vibrant voice of the customer mechanisms that inform product design and experience…
Experience has shown that these measures can entice organizations to spend their time “chasing the score,” which can actually undermine CX success. Maybe we have it backwards, and CX goals should be based on positive and negative behaviors …
There’s a huge opportunity for those distributors and manufacturers that get it right.Request Free!
This case study examines how Shaw Industries Group, Inc., approached international expansion using a two-tier cloud enterprise resource planning (ERP) approach.Request Free!
With increased competition from robo-advisors, it’s time to ask if you are doing enough with your trading and rebalancing platform to help win your clients’ confidence. You need a tool that offers what a robot cannot: customization with a p…
With increased competition from robo-advisors, it’s time to ask if you are doing enough with your trading and rebalancing platform to help win your clients’ confidence. You need a tool that offers what a robot cannot: customization with a p…
Customers now have more opportunity than ever to easily shop for insurance, and they are doing so. According to a recent study, 75 percent of any insurance company’s customers have shopped around at least once over the past five years – and…
One area of HR is increasingly difficult for your clients to properly handle: maintaining compliance with employment laws. With new laws getting passed every year at each level of government, your clients struggle to stay current while fearing the thre…
