NPS: Stop Chasing The Score

Experience has shown that these measures can entice organizations to spend their time “chasing the score,” which can actually undermine CX success. Maybe we have it backwards, and CX goals should be based on positive and negative behaviors instead of on scores.

Thie eBook dives into the debate. Download now to find out more.

Request Free!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.