New challenges for enterprise architects (EAs) are expected soon, especially with digital twin technology and artificial intelligence accelerating the digital transformation process. By taking a holistic approach towards enterprise architecture, E…
New challenges for enterprise architects (EAs) are expected soon, especially with digital twin technology and artificial intelligence accelerating the digital transformation process. By taking a holistic approach towards enterprise architecture, E…
The global market size of RPA is predicted to reach $3.11 billion by 2025.* And for good reason — many of today’s companies are losing time, money and resources associated …
As this awareness drives upward towards CFOs, they are becoming more involved in business processes across the organization and making practical decisions about the operational futures of their companies. Download this report to discover how access to …
As this awareness drives upward towards CFOs, they are becoming more involved in business processes across the organization and making practical decisions about the operational futures of their companies. Download this report to discover how access to …
Events continue to be one of the most effective marketing and sales channels with customers, prospects, and targeted accounts. But events continue to be managed in an analog manner, lacking the same modern technology structure and planning as our digit…
Events continue to be one of the most effective marketing and sales channels with customers, prospects, and targeted accounts. But events continue to be managed in an analog manner, lacking the same modern technology structure and planning as our digit…
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of …
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper …
