Enterprise Architecture: Creating Success in Digital Transformation
New challenges for enterprise architects (EAs) are expected soon, especially with digital twin technology and artificial intelligence accelerating the digital transformation...
Enterprise Architecture: Creating Success in Digital Transformation
New challenges for enterprise architects (EAs) are expected soon, especially with digital twin technology and artificial intelligence accelerating the digital transformation...
Overcoming Portal Fatigue – An Introduction to Robotic Process Automation
The global market size of RPA is predicted to reach $3.11 billion by 2025.* And for good reason — many of today’s companies are losing time, money and resources associated...
The Evolving Role of CFOs among Manufacturers and Distributors
As this awareness drives upward towards CFOs, they are becoming more involved in business processes across the organization and making practical decisions about the operational...
The Evolving Role of CFOs among Manufacturers and Distributors
As this awareness drives upward towards CFOs, they are becoming more involved in business processes across the organization and making practical decisions about the operational...
Power Your ABM Strategy with Event Data
Events continue to be one of the most effective marketing and sales channels with customers, prospects, and targeted accounts. But events continue to be managed in an analog...
Power Your ABM Strategy with Event Data
Events continue to be one of the most effective marketing and sales channels with customers, prospects, and targeted accounts. But events continue to be managed in an analog...
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding...
The call center technology migration playbook
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime...
Solve your call center’s seasonal capacity problem
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage...
