Creating effective, sustainable support requires rethinking technology. People want more high-touch, personalized support but the explosion in the number of devices, the complexity of platforms and need for 24×7, global support makes this high-touch…
Modern customers have high expectations of brands, including personalized interactions and seamless, relevant customer experiences connected across channels. Retail marketers are struggling to meet these expectations with personalized messaging as a…
The unified customer experience (CX) is quickly becoming the Holy Grail for marketers and customer experience professionals all over the world. Companies want to know as much as possible about their customers across all of their touchpoints and channel…
What can support organizations do today in preparation to meet and exceed future customer expectations? Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers and new technologies changing the way …
Etwa jedes zweite Unternehmen sieht sich aktuell noch nicht in der Lage, den Herausforderungen durch digitale Veränderungen erfolgreich zu begegnen. Die Chancen, die sich aus digitalen Veränderungen ergeben, werden noch nicht ausreichend und …
Etwa jedes zweite Unternehmen sieht sich aktuell noch nicht in der Lage, den Herausforderungen durch digitale Veränderungen erfolgreich zu begegnen. Die Chancen, die sich aus digitalen Veränderungen ergeben, werden noch nicht ausreichend und …
Agile new technologies like Robotic Process Automation (RPA) and low-code/no-code are shifting power to the line-of-business and reducing IT involvement. In this guide from AIIM, you’ll learn insights from business leaders on: The bes…
In this eBook, we take a look at the current state of Content Services technologies (records management & preservation, document management, multi-channel capture, content migration, integration & collaboration) and how user perceptions about t…
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