As the office of the controller becomes ever more strategic—creating higher levels of financial visibility to help drive growth and profitability—the financial organization’s relationship to the controller role must evolve as well. Sp…
Think that’s complicated? Now add frequent change to the equation. A monthly financial check-in isn’t good enough for today’s CFO. You need the agility to make decisions at a moment’s notice—and those decisions must be bas…
Many large insurers want to increase staff, but it’s getting more difficult to find the right people to fill the empty roles due to the extremely low unemployment in the industry. To compete, carriers need to create a more dynamic, engaging workp…
The companies that were not digital first-movers can rebuild a profitable growth path by blending the three postures of agility, digital M&A, and cooperation with digital platforms. The latter two postures allow companies to “borrow scal…
74% of Millennials would switch to a different retailer or brand if they had a negative customer service experience. [Source: ICSC] In order to create raving fans from your Millennial base it’s important to focus on a few things. This…
79% of web traffic is now video related (HubSpot) 65% of people are visual or kinesthetic learners (Fleming and Mills) It’s time to get video more incorporated into your daily tasks. This eBook from CloudApp will help you to take steps to brin…
In a world where a premium is placed on customer experience it’s important to see the what and how to make your business best in class. In this eBook you will see how several well-respected companies are turning their customer support teams into custom…
Experiences weave throughout your entire company and can be improved with video, personalization, and design led thinking. With 74% of businesses and 81% of consumers saying they will pay more for a good experience it can be crucial for your success as…
Many large insurers want to increase staff, but it’s getting more difficult to find the right people to fill the empty roles due to the extremely low unemployment in the industry. To compete, carriers need to create a more dynamic, engaging workp…
The companies that were not digital first-movers can rebuild a profitable growth path by blending the three postures of agility, digital M&A, and cooperation with digital platforms. The latter two postures allow companies to “borrow scal…
