Key points include: Finding a platform that is flexible, agile, scalable. The benefits of employing a single platform for all commerce use cases. Leveraging customer data for commerce strategies – Employing an ecosystem of support. Focusing…
Digital marketing has undergone a profound shift. Today, the customer experience — no longer the product or service offered — is at the center of all marketing initiatives. A recent Gartner survey shows that 81% of marketing leaders say t…
Business struggle to gain a holistic customer view for two reasons; first, integrating data from silos is difficult, second, the skills to identify actionable insights from multichannel data are in short supply. Data is no longer the domain of a few…
Find out how your business can outperform the competition in The Path of Experience-Driven Commerce. Read the guide to learn how to: Understand you audience and increase engagement. Own the omnichannel experience. Enable business and custo…
2017 global Frost & Sullivan survey of 1,934 IT decision makers across Europe, the Americas and Asia shows that improving the customer experience is the second most important driver in near-term IT investment decisions. In order to become more agil…
If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person — not the device. When you know a customer’s interests, wants, and needs — perhaps even bef…
This overview describes how the 8×8 X Series arms employees with the tools they need to communicate, collaborate and access the organization’s most valuable data and experts so they can optimize every moment of engagement. Built on the premise…
The right tuition program (TAP) benefits the organization and the employee. Yet it remains one of the more underutilized company perks. Find out why HR and management should encourage employees to take advantage of these opportunities and: …
Modern manufacturers are rewriting the rules of vehicle operation as they shift from manual, mechanical platforms to autonomous, electric ones. A few of the innovations include: High-performance propulsion systems driven by densely packed batt…
The intent of this white paper is to help you: Understand how an MCOE ensures consistency, control, coordination and communication on all mobile projects across LOBs and IT. Familiarize yourself with the materials needed to support your MCOE, i…
