Designed as a landmark annual survey, the State of Business IT 2019 investigates the practices, expertise and feelings of the professionals purchasing and managing business IT. We surveyed 1000 businesspeople in senior management positions or above …
It’s been almost a year since GDPR took effect. Since then, there have been important clarifications on how to interpret it. Are you still up to date? And as if that’s not enough, a "mini GDPR" is right around the corner. The Califor…
We claim that moving from ownership to service models makes your business more sustainable. When an organisation’s equity is not tied to fixed assets, it can reinvent itself and adapt to changes in a more agile way. Predictability, transparency and the…
Offboarding is more than just revoking a user’s access. Additional steps are required to protect mission-critical data and keep the business running smoothly. However, these steps are often overlooked, which introduces the risk of data breaches, fa…
From driverless cars to virtual assistants, AI and machine learning have hit the mainstream. These smart technologies are also poised to make analytics easy and accessible for any business person. SpotIQ AI-driven analytics automatically uncovers an…
Looking for an independent assessment of the leading cloud contact center vendors? Forrester conducted 32-criterion evaluation of cloud contact center providers, identified the 11 most significant ones and researched, analyzed, and scored them. T…
Gartner performed a rigorous evaluation of 10 call center vendors for completeness of vision and ability to execute. North America’s CCaaS market has matured to provide application leaders responsible for customer service and support with a ra…
As CMO of several fast growing tech companies, I was always the one who knew the customers best. I ran the customer advisory boards, satisfaction surveys, user groups, customer conferences, and reference programs. I was always the one advocating for ou…
Augment your Customer Reference Program by capturing recorded references in which customers answer the most frequently asked questions on customer reference calls.Request Free!
Employer branding shapes how top talent perceives your brand. Yet, most employer brands are created with little influence from marketing. Learn why employer brand is critical to your organization, and how to craft your own.Request Free!
