A Buyer’s Guide to Crisis Management Software

The crisis threat keeps growing in kind, intensity, and cost. According to an internal Deloitte study, crisis-struck companies in the U.S. lost $350 billion in market valuation and $45 billion in resulting losses, fines, and penalties over a period of …

Appian for Insurance: Intelligent Contact Center

Insurance organizations must focus on how they can engage customers efficiently and effectively, and improve speed, service, and consistency to raise satisfaction. Delivering a superior customer experience can be challenging – requiring collabora…