Revving Your Salesforce Community Engine

Your organization knows the value of a good self-service strategy, it has turned the key in the customer success ignition, now it’s time to put the pedal to the metal and kick your strategy into high gear. The secret to a great community lies …

The Blueprint for Your Self-Service Journey Map

Why is it so hard to deliver a self-service journey that meets the high expectations set by your customers? Customers today expect a personalized and unified self-service journey with relevant interactions tailored to their context and intent – a hi…