In today’s age of digital distribution and rapid change, the role of the leader becomes increasingly critical. Leaders take on the formidable responsibility of navigating through constant organizational change. However, recent research of more than 1,0…
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If you are preparing for a digital transformation or are already in the midst of one, you have probably realized the Content Management System (CMS) you choose is a critical part of the process. The right CMS can help your organization deliver memor…
The multichannel customer journey is no longer optional. Today’s user engages with brands across many platforms, channels, and devices. Whether you think it’s interesting or overwhelming that so much content is being created may depend on whether yo…
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Today content is consumed on myriad devices and in so many ways. The pressure is on organizations to take a customer centric approach or they’ll risk failure. This has pushed CMS solution vendors to their limits and, as a result, the Digital E…
Users are demanding a more tailored user experience and more organizations are seeing the benefit of a personalized content strategy and personalization technology to sell products, drive content consumption and improve the customer journey. With th…
Customer feedback is often dreaded by companies. Why? Because all too often the customer isn’t offering any feedback until something has made them unhappy. At the same time over half of consumers surveyed said that a negative experience they ha…
Gamification is the process of applying game mechanics to non-gamified environments such as contact centers. It has been lauded in recent years for its value in improving onboarding training results, keeping agents constantly motivated, and incentivizi…
Ihr Geschäft durch die Anpassung digitaler Strategien voranzutreiben ist kein neues Konzept – jedoch in der modernen Geschäftswelt zu einem der wichtigsten Erfolgsindikatoren geworden. Die Automatisierung Ihrer Software-Lieferketten …
