The State of Open Banking

Open Banking is changing the competitive landscape, as technology standards enable fintech companies to offer financial services that compete with banks. This white paper addresses the drivers of Open Banking, leading players and their partners, regula…

SMB Banking

The landscape for small-to-medium-sized business banking is shifting, as providers pursue strategies for hi-tech and hi-touch customer interactions. This paper uses executive interviews and analysis of analysis of bank and fintech initiatives to explai…

Retail Marketing Technology Trends

Modern customers have high expectations of brands, including personalized interactions and seamless, relevant customer experiences connected across channels. Retail marketers are struggling to meet these expectations with personalized messaging as a…

IDC Executive Summary Support Services

To stay competitive in this digitally transformed world, companies need fast and effective support services. Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to th…