Five Key Trends Time Tracking Can Identify

Time tracking is a necessary, though disliked, method of determining wages and billing. However, it can actually have massive benefits for your company and employees in terms of time, money, and everyone’s sanity. Find out more about the insights…

Gamification Greatness

Gamification is the process of applying game mechanics to non-gamified environments such as contact centers. It has been lauded in recent years for its value in improving onboarding training results, keeping agents constantly motivated, and incentivizi…

Gamification Greatness

Gamification is the process of applying game mechanics to non-gamified environments such as contact centers. It has been lauded in recent years for its value in improving onboarding training results, keeping agents constantly motivated, and incentivizi…

Gamification Greatness

Gamification is the process of applying game mechanics to non-gamified environments such as contact centers. It has been lauded in recent years for its value in improving onboarding training results, keeping agents constantly motivated, and incentivizi…