They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check a brand’s …
You can group all your customers into three tiers, calculate your CS budget for the next year, plan your expansion goals, and find out how many CSMs you can afford to hire, all in this one Excel template! What’s Inside the Spreadsheet: …
For companies who struggle with their lead-to-cash management process, poor customer experiences often results in lost revenue. But it doesn’t have to be this way. The CFO is uniquely positioned to play a critical role in understanding the custom…
We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation,…
Our library of templates help you break down Customer Success operations, and traverse the customer journey. You’ll learn how to conduct an effective QBR, onboard a customer completely, keep track of budgets, KPIs, and account status and much mor…
They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check a brand’s …
You can group all your customers into three tiers, calculate your CS budget for the next year, plan your expansion goals, and find out how many CSMs you can afford to hire, all in this one Excel template! What’s Inside the Spreadsheet: …
Learn more here from the great minds at HBR as well as senior figures from Egencia.Request Free!
If you are steering the travel procurement “ship,” and find yourself asking these questions: – When was the last time you aligned travel procurement with other similar lines of business? – Are you…
Increasing data’s usability by only 10% can lead to an average revenue boost of $2 billion for Fortune 1000 companies. Yet even with data trends marching forward, there’s lots of talk and little action when it comes to what happens after…
