One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the nee…
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the nee…
Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journe…
Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journe…
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds of companies say they are currently competing mostly on the basis of customer e…
Customers today are demanding service on their own terms and time. To adjust to this new reality, customer service organizations are rethinking their technology, data, and operations.Request Free!
Electric cooperatives are one of the quickest routes to broadband access for the 24 million Americans without it. Just as electric cooperatives answered the call to provide power to their communities in the 1930s, today they are rising to the occasion …
Is your organization in need of scaling remote work resources for your teams during the COVID-19 outbreak? Join us for the webinar to learn more about how to run your business securely without disruption. The first 50 people to register and attend w…
Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine the state of service programs. Aberdeen’s research identifies best‑in‑…
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds of companies say they are currently competing mostly on the basis of customer e…
