Customers today are demanding service on their own terms and time. To adjust to this new reality, customer service organizations are rethinking their technology, data, and...
This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help...
In the global marketplace, people can work practically anywhere and anytime. Virtual teams cut across the boundaries of time, space, culture, and sometimes even organizations....
In the global marketplace, people can work practically anywhere and anytime. Virtual teams cut across the boundaries of time, space, culture, and sometimes even organizations....
When employees suffer from chronic musculoskeletal pain, surgeries and pain medication are often overutilized, causing medical claims costs to rise. When an employer can offer...
IT Managers face growing demands of improving their ability to scale to deliver increasingly distributed IT resources to their applications and stakeholders. High capex costs...
Join EMA Research and VeloCloud, now part of VMware, for a live webinar that will explore how enterprises are driving toward self-healing networks with AIOps solutions and...
Successful ERP implementations are very common and require patience, professionalism, and persistence. This short whitepaper provides you five steps to guide the selection...
Early payments can be a win-win for both your AP department and suppliers. By offering your suppliers an early payment option, you strengthen your supplier relationships by...
Paper checks are ubiquitous to supplier payments, but they’re far from adequate. They are slow, expensive, and highly susceptible to fraud. Thankfully, there are many...
