Think Beyond Traditional CRM to Elevate your Customer Service
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell...
ThinkJar: Six Transformational Customer Service Trends
Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing...
ThinkJar: Six Transformational Customer Service Trends
Traditionally, customer service has been single channel or nonintegrated multichannel, with the company‑centric goals of efficiency and cost‑savings. Six trends are changing...
Make Journey Mapping Your Secret to Outstanding Customer Service
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds...
Driving Radical Customer Service Innovation: Move Beyond Operational Demands to Deliver Proactive Strategies that Drive Business Growth
Customers today are demanding service on their own terms and time. To adjust to this new reality, customer service organizations are rethinking their technology, data, and...
Getting Started with Broadband: A Guide for Electric Cooperatives
Electric cooperatives are one of the quickest routes to broadband access for the 24 million Americans without it. Just as electric cooperatives answered the call to provide...
Join Us for this Webinar and Receive Uber Eats on Us!
Is your organization in need of scaling remote work resources for your teams during the COVID-19 outbreak? Join us for the webinar to learn more about how to run your business...
ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences
Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine...
Make Journey Mapping Your Secret to Outstanding Customer Service
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. More than two-thirds...
The Road to Transforming the Customer Service Experience: Investing in Great Outcomes for Employees and Customers
Ask companies about being competitive and all roads lead back to providing an exceptional customer experience. But creating that experience means expanding on the traditional...
