Maybe you’ve just started a new job as a Social Media Manager, or perhaps you’ve been given responsibility for running your company’s social channels alongside your main role. Now you’re wondering what your first steps should be…
It’s easy for any organization to lose sight of how its owned social media channels are performing, and even easier to lose track of how consumers are discussing your brand and products in their own social channels. Every now and then it’s …
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one. How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Inves…
A Voice of the Customer (VoC) program delivers timely and relevant data that helps drive systematic improvement of the customer experience. This process, however, takes time to pay off financially. The challenge lies in proving to your executives th…
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one. How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Inves…
A Voice of the Customer (VoC) program delivers timely and relevant data that helps drive systematic improvement of the customer experience. This process, however, takes time to pay off financially. The challenge lies in proving to your executives th…
Monitoring provides real-time insight into the impact of performance degradation on customers, but increased multicloud adoption presents monitoring challenges. Newer technology emerging within IT infrastructure monitoring tools can help I&O leader…
Monitoring provides real-time insight into the impact of performance degradation on customers, but increased multicloud adoption presents monitoring challenges. Newer technology emerging within IT infrastructure monitoring tools can help I&O leader…
Download "The Essential Guide to Machine Data: Infrastructure Machine Data" to learn about: Where you should look for infrastructure machine data and what it can tell you The use cases supported by each data source Best practices to…
Download “Infrastructure Monitoring 101: The Power to Predict and Prevent” to learn: How complex IT infrastructures create opportunities for failure The benefits of observability in IT operations How an infrastructure monitoring p…
