Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...
How to Put Salesforce to Work for Your Enterprise
As global economies shift to the new normal, companies are expected to do more with less. Some claim that Salesforce is not right for your business because of license costs,...
Real Cases of Salesforce Platform Put to Work for Financial Services Companies
As many Salesforce platform's offerings were designed with financial services in mind, Salesforce by far surpasses other platforms, be it advanced analytics, integrations,...
How Salesforce is Put to Work for Drug Manufacturers & PharmaTech: Real Cases
Salesforce is not just about an investment, but rather about how to make this investment function. There are likely some reasons your organization is struggling to achieve...
The Anatomy of Search Relevance
Can people with partial knowledge of your brand’s terminology find meaningful results? What if someone knows exactly what they want and uses a long-tailed keyword? Will...
Upskilling Your Agents & Improving Contact Center Quality with Cognitive Search
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn...
Buyers Guide: Is It Time to Move to an All-Flash Array?
First, let’s address the biggest myth about flash: It is not true that all-flash arrays are more expensive than high-performance disk-drive-based systems. Once you factor...
Buyers Guide: Is It Time to Move to an All-Flash Array?
First, let’s address the biggest myth about flash: It is not true that all-flash arrays are more expensive than high-performance disk-drive-based systems. Once you factor...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...
Thermal Processing
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