Streetbees’ latest whitepaper provides an in-depth discussion between leading marketing experts and how 2020 has impacted their respective industries. Download now to discover: Has Marketing fundamentally changed? How the Covid-19 c…
Over the last two decades, AI has been the single biggest driver of change in the contact center. In 2021, AI will drive 6.2 billion hours of worker productivity. It’s brought analysis, automation, and intelligence at a massive scale, and contact…
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
Financial services, whether it be banking, investing, or insurance, has seen massive digital transformation around self service and customer service. Ruled-based chatbots, self-service interfaces, and automation have changed the way that customers inte…
This whitepaper provides a deep dive into PFEP, the roles every team member plays in its implementation, and how your supply chain can use it daily to hit aggressive inventory goals. You will learn: How to establish a standardized and effective P…
Supply chains are being disrupted, widespread shortages are impeding production, and your buyers are bogged down with daily firefighting. Many manufacturers have reworked their factory staff structures to include multiple smaller shift teams throughout…
NetApp was seeking a technology solution to help address challenges and pain points that Legal Ops teams and law firms everywhere are confronting. “Adopting workflow automation got us closer to our internal corporate partners, so we understood…
Learn how VendorInsight delivers a turn-key VRM policy with time savings for policy adherence, cost savings through awareness and insight, and reduces risk to your organization. Download the free ebook to learn about: 4 software features that …
37% of IT professionals surveyed said that their spending was cut in the short-term during the early months of the pandemic. But the good news is that 2021 spending outlooks shows signs of rebounding. Find quick insights into how IT navigated throug…
