While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…
Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge, according to International Data Corp. (IDC). And according to TSIA, 74% of organizations estimate that effective knowledge management disciplines increase compan…
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
MHI Vestas’ mission is to develop offshore wind as an economically viable and sustainable energy resource for the future. The company aims to drive down the cost of energy from offshore wind parks by driving capital and operating savings, and inc…
MHI Vestas’ mission is to develop offshore wind as an economically viable and sustainable energy resource for the future. The company aims to drive down the cost of energy from offshore wind parks by driving capital and operating savings, and inc…
Apple launched a new iOS 14 update in Q1 2021 which forces iPhone users to “opt-in” to be tracked by 3rd party apps downloaded from the App Store. It’s rolling out officially on Facebook as of 1/19/21. The fear is that ma…
Apple launched a new iOS 14 update in Q1 2021 which forces iPhone users to “opt-in” to be tracked by 3rd party apps downloaded from the App Store. It’s rolling out officially on Facebook as of 1/19/21. The fear is that ma…
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams, the reality is one of functional silos—customer insights scattered across a dozen di…
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams, the reality is one of functional silos—customer insights scattered across a dozen di…
The days of the internet being used solely for entertainment purposes are long gone. In this age of technology, the internet has become one of the biggest sources for generating …
