The path to customer-centricity is omnichannel digital, and insurers need to look at how technology can enable them to exceed expectations at every touchpoint along the buyer and customer journey. InsurTechs continue to innovate in every part of …
With the wider adoption and advancement of Robotic Process Automation (RPA), the growing practical application of Artificial Intelligence/Intelligent Process Automation (AI/IPA),and the rapid rise of Insurtechs, what used to be best practice to solve y…
P&C, Life, and Reinsurance organizations are looking for a path to differentiate themselves, increase efficiency, and ensure long-term viability in a constantly evolving technology and business environment. But, what is the best way for traditional…
Today, insurers are innovating with the customer in mind: focusing on the need to be on top of emerging trends, stay ahead of the competition, and reduce costs while still offering the highest level of customer service. For insurers to innovate fast…
Consumer privacy legislation in the US is a moving target. The California Consumer Privacy Act (CCPA), is set to take effect in January 2020. However, on May 22, 2019, the insurance assembly approved CCPA Amendment AB 981, which includes changes that w…
As the new IFRS 17 model promises to make discount rates more comparable across insurance companies and other financial services providers, insurers are evaluating how the changes will impact their income statements, processes and systems. To ensure th…
In today’s rapidly evolving business environment, insurers need flexibility and speed to market more than ever. Incumbent insurers have tremendous assets at their disposal, but it is critical for them to develop a strategy to leverage these legac…
Software development isn’t easy in good times but pressure on business resources are even greater now. And the ability to weather the current economic headwinds is less dependent on being a digital leader, but instead on how well a carrier&…
The path to customer-centricity is omnichannel digital, and insurers need to look at how technology can enable them to exceed expectations at every touchpoint along the buyer and customer journey. InsurTechs continue to innovate in every part of …
Among consumers, self-service online portals have become the preferred way to get information and get things done – small business owners are no different. However, a direct-to-customer model works best when there is a balance between insured self-serv…
