The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If…
Employees want to work remotely more than ever and businesses are seeing the benefits. But to attract and retain the right talent, you need the right technology. In this ebook, you’ll learn how the right communications platform could help you:…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
There’s a reason why modern VoIP and customizable cloud communications providers are quickly gaining market share from traditional telcos. The old giants simply can’t provide the capabilities and level of service modern businesses need. …
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
There’s a reason why modern VoIP and customizable cloud communications providers are quickly gaining market share from traditional telcos. The old giants simply can’t provide the capabilities and level of service modern businesses need. …
Employees want to work remotely more than ever and businesses are seeing the benefits. But to attract and retain the right talent, you need the right technology. In this ebook, you’ll learn how the right communications platform could help you:…
Advance Benefit Management Systems USA, Inc. rents space in a shared office environment, but the turnkey phone and internet service it provided was a large expense. They needed a professional telecoms solution that wouldn’t break the bank. In …
Employees at KITE Architects need to be accessible on-site, in the office or attending public meetings. To grow, the company needed a flexible telecoms system that fit their budget. So, they turned to Ooma Office to design a custom solution. In this…
