eCommerce is a highly competitive space. There are approximately 110,000 eCommerce websites, and not even 50% of them are generating revenue of meaningful scale on the internet (Source). Clearly, you need to step up the game. Cognitive Search can he…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
Read this guide to learn how asset-based lending works and how it can keep your business moving forward. Member FDIC. Equal Housing Lender.Request Free!
CIT is proud to sponsor this AFP Executive Guide exploring the evolution of banking relationships in light of the COVID-19 pandemic. In this guide, you’ll find important insights and takeaways, including: How the needs of corporate clien…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Read our report to learn about the recent growth of the renewable energy industry, obstacles it may face going forward, and how CIT’s financing solutions can help.Request Free!
Recalculating isn’t just a singular action at a particular moment in time, like deciding whether to turn right or left at a crossroads. Rather, the most successful and happy professionals described themselves as frequent and deliberate recalculat…
Transitioning to a new firm can be tricky, but doing so often makes sense. According to a recent study, more than half of financial professionals have either moved or considered moving to a new firm in the past five years.* Additionally, a vast majorit…
The intranet was supposed to be a godsend for a lot of things: information sharing, employee engagement, and company updates. But in reality, it is a far cry from expectations. Files aren’t shared, hardly anyone finds what they need, and there…
