For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
The life science industry and pharmaceutical companies accumulate an extensive amount of data over years of medical innovations, drug development, approval process, and pharmacovigilance. In order to best leverage this data, you need an AI-driven cogni…
Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. %d%a%d%a In 2018, Kronos took a mass…
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly. Needless to say they expect a similar experience from businesses as well and th…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
The intranet was supposed to be a godsend for a lot of things: information sharing, employee engagement, and company updates. But in reality, it is a far cry from expectations. Files aren’t shared, hardly anyone finds what they need, and there…
eCommerce is a highly competitive space. There are approximately 110,000 eCommerce websites, and not even 50% of them are generating revenue of meaningful scale on the internet (Source). Clearly, you need to step up the game. Cognitive Search can he…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
