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May 2021

Enterprise IT

Security Testing 101: How To Get Started In Your Organization

Most organizations understand that security is an imperative. With news of high-profile breaches becoming a mainstay in business news, companies are aware of the catastrophic consequences of skipping security testing. In fact, the predicted cost o…

Enterprise IT / Featured Tech / Human Resources

Top HCM Software 2021: Infor HCM vs SAP SuccessFactors vs Workday HCM

This report includes evaluation data for Infor HCM, SAP Successfactors, and Workday HCM. This report gives you: Highlights and recent improvements for each system Feature-by-feature comparison Functionality winner cheat sheet Expert reco…

Enterprise IT / IT Operations

Top HCM Software 2021: Infor HCM vs SAP SuccessFactors vs Workday HCM

This report includes evaluation data for Infor HCM, SAP Successfactors, and Workday HCM. This report gives you: Highlights and recent improvements for each system Feature-by-feature comparison Functionality winner cheat sheet Expert reco…

Enterprise IT / IT Operations

Top HCM Software 2021: Infor HCM vs SAP SuccessFactors vs Workday HCM

This report includes evaluation data for Infor HCM, SAP Successfactors, and Workday HCM. This report gives you: Highlights and recent improvements for each system Feature-by-feature comparison Functionality winner cheat sheet Expert reco…

Enterprise IT

IDC Design to Operate — Leveraging an Intelligent Digital Supply Chain

It is a competitive weapon in the modern digital economy. Advanced supply chain capabilities can enable more efficient and effective business models and support new business models that translate directly to business performance that is tangible and me…

Enterprise IT / Featured Tech / Sales & Marketing

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

We believe only ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Read the full, complimentary report for: …

Enterprise IT / Featured Tech / Sales & Marketing

Customer Engagement: How to Expand Capacity for Whatever Comes Next

See how to:     Increase the use of self-service with automated solutions     Help customers complete requests and get answers fast     Empower agents to resolve customer issues automatically   Request Free!

Enterprise IT / Featured Tech / Sales & Marketing

Customer Operations: 6 Best Practices for Connecting Customer Service Resources

See how to:     Break down silos and automate processes across teams     Detect and prevent potential issues     Identify opportunities for automation and efficiency   Request Free!

Enterprise IT / Featured Tech / Sales & Marketing

Customer Workflows Book of Knowledge

These quick-read summaries of their Knowledge 2020 breakout presentations offer insights into innovative approaches for unified customer engagement, field service, and service operations.Request Free!

Enterprise IT / Featured Tech / Sales & Marketing

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience is the new differentiator—producing up to a 4.1X greater annual increase …

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