The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
The COVID-19 pandemic forced organizations across the world to transition their workforce to a remote work environment overnight, disrupting processes and workflows and creating chaos in a time where clarity and control are needed the most. Do…
All respondents were personally responsible for or familiar with their organizations’ 2020 IT spending, as well as their 2021 IT budget and spending plans, at either an entire organization level or at a business unit/division/branch level. Dow…
Research conducted by Moor Insights & Strategy reveals that over 80% of companies will offer more flexible workplaces post-pandemic, and over 70% of employees will take advantage of that flexibility. Thus, it appears 2021 will be the year of the hy…
Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave businesses exposed to risk. Tanium commissioned Forrester Consulting to surve…
As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in…
As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
