Customer Operations 2021: Success in CX and Digital Transformation Through Service and Back‑Office Alignment, Omer Minkara, Aberdeen, June 2021 Request Free!
In this playbook, we share a series of plays you can run over a 30-day period to modernize your firm. Follow each step and you’ll be in a position to train or attract all the talent you could ever want—no eye-watering salaries needed. For e…
Customer Operations 2021: Success in CX and Digital Transformation Through Service and Back‑Office Alignment, Omer Minkara, Aberdeen, June 2021 Request Free!
In this playbook, we share a series of plays you can run over a 30-day period to modernize your firm. Follow each step and you’ll be in a position to train or attract all the talent you could ever want—no eye-watering salaries needed. For e…
All organizations need to plan how they use their data so that it’s handled consistently throughout the enterprise and can support business outcomes. Those who successfully implement data governance consider the who, what, how and why behind thei…
As data continues to become a core part of nearly every business operation, today’s organizations’ future success will increasingly be tied to the quality of their enterprise data. Data quality is foundational in ensuring actionable…
The concept of ‘customer 360’ — having a unified view of all your customer data — is having a moment in trade publications, throughout the analyst community and even in mainstream media. But what is a customer 360 view, exactly?…
Research shows there’s a direct link between the quality of the messages salespeople use and their ability to close business. But too often, their stories are fragmented, overly focused on product specs and features, or misaligned with marketing. Wh…
Global brewing pioneer Heineken USA needed to translate their customer value proposition (CVP) into something that would both inspire their salespeople and engage their customers. The solution? A story-driven platform that quickly communicates what …
LG’s innovative OLED “wallpaper” commercial displays offer unmatched creative possibilities for interior designers. LG just needed a compelling way to convince them. Download this case study to learn how we used voice-of-the-a…
