Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective...
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven...
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what...
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven...
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies - ensuring...
Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm,...
With over 190 million users and 200,000 customer organizations all over the globe, Microsoft SharePoint is among the top collaborative platforms. Now, what if your employees...
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange's plan hinges on a specific combination of heroes surviving both...
As your business scales, creating & managing knowledge becomes a significant challenge. Your organization needs to adopt a way through which knowledge can be easily captured...