Artificial Intelligence or AI has been a buzzword for some time now. It’s uses appear to be endless, but one facet of our world where we are seeing great strides is in it’s customer service applications. In a recent study, 47% of custome…
You know you must probe your networks, systems, applications, and web assets to uncover weaknesses before the bad guys do. But what’s the best way? This article addresses: The types of pen tests The top 12 pen testing tools In…
Driven by advantages including efficiency, security, cost and developer speed, cloud-native technology such as containers and Kubernetes have become critical components of enterprise migration to the cloud, modernization and digital transformation. Whi…
Organizations that are able to streamline their application development and delivery process can differentiate their business, engage customers, and find new ways to create value that translate into revenue opportunities. As a result, organizations …
Organizations that are able to streamline their application development and delivery process can differentiate their business, engage customers, and find new ways to create value that translate into revenue opportunities. As a result, organizations …
Organizations that are able to streamline their application development and delivery process can differentiate their business, engage customers, and find new ways to create value that translate into revenue opportunities. As a result, organizations …
Companies that obsess over customers win. However, the pandemic has exposed cracks in even the most mature customer service organizations, where high contact volumes and low staffing levels took a toll on customer interactions. As a technology le…
Are you putting your IT best team on the field? You’re the coach of the IT team. Use this playbook to be sure you’ve got the right game plan for your teams, your structure, and your initiatives. It covers: Calling IT plays for your rookies, st…
TAP Workflow Automation TAP is a Cloud-based solution for automating any mundane process. So your team can focus on doing the work, not wrestling with workflows. Using simple drag-and-drop design tools, TAP lets you automate repetitive manual workflows…
Health and safety events can quickly disrupt an organization’s operations and cause widespread confusion and fear. The most effective way to respond to these crises is by deploying an emergency mass notification system (EMNS). EMNS are one-way br…
