A quick overview of the content covered: The impact of technological advancements Common challenges and solutions in ecommerce customer experience Co-browsing for different industries The top 5 priorities for ecommerce businesses going forw…
As an IT professional working in the data center, you have daily operational tasks to tackle as well as larger strategic objectives. Your responsibilities include maximizing uptime, improving security, optimizing operations, and meeting your budget. As…
Learn the proven framework that allows you to: Clearly define what your customers are trying to accomplish Understand exactly where they are struggling Choose the most appropriate markets Position your offering perfectly Craft messaging c…
Commercial computing technology – smartphones, tablets, laptops, servers, etc. — brings consumers real-time communication, unprecedented processing power, high-resolution graphics, you name it. But enabling that same tech for use by warfighters o…
Commercial computing technology – smartphones, tablets, laptops, servers, etc. — brings consumers real-time communication, unprecedented processing power, high-resolution graphics, you name it. But enabling that same tech for use by warfighters o…
The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on its promises. Data from a HappySignals survey show employees…
The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees’ consumer-world-driven support expectations has failed to deliver on its promises. Data from a HappySignals survey show employees…
Burdened by legacy ITSM technology, companies are struggling to work efficiently. Their inadequate tech is hurting productivity, tying up resources, and frustrating both agents and employees. While IT leaders aren’t blind to the problem,…
Burdened by legacy ITSM technology, companies are struggling to work efficiently. Their inadequate tech is hurting productivity, tying up resources, and frustrating both agents and employees. While IT leaders aren’t blind to the problem,…
In healthcare, the near-total shutdown of in-person elective care at the beginning of the pandemic disrupted patient access. The gradual resumption of patient-provider interaction has since paved the way for a remarkable surge in digital health…
