FinCrime Global

Financial Crime is a complex, multi-faceted and ever evolving global issue which has become increasingly sophisticated in nature. FinCrime Global (formerly FinCrime World Forum) returns on 27 & 28 October 2021 for 2 days of expert insight, guida…

How to Buy a Customer Service Chatbot

Customer service is often an overlooked strategic element in most companies. Although creating great customer experiences is talked about by many, business investments are typically funneled into acquiring new customers.  Chatbots are a great w…

How to Buy a Customer Service Chatbot

Customer service is often an overlooked strategic element in most companies. Although creating great customer experiences is talked about by many, business investments are typically funneled into acquiring new customers.  Chatbots are a great w…

Beyond the Hype: Chatbot Technology Demystified

The broken promises of chatbots are harming their reputation. In theory, they’re a quick and convenient way for customers to get support when they really need it. However, in practice, most chatbots suck. Why? Because not all chatbots are created…

Beyond the Hype: Chatbot Technology Demystified

The broken promises of chatbots are harming their reputation. In theory, they’re a quick and convenient way for customers to get support when they really need it. However, in practice, most chatbots suck. Why? Because not all chatbots are created…

The 10 Steps to a Successful CRM Implementation

In this eBook guide from Ledgeview Partners, a top-rated business and technology consulting firm that specializes in Sales, Marketing, Customer Service, and CRM solutions like Microsoft Dynamics 365, you will learn how to… Define Your Vision …