60-90% issues that support agents see are those that they’ve already seen before. 98% of support managers’ time is spent on putting out fires, managing escalations, and firefighting. They’re so busy fixing things the second time th…
One of SearchUnify’s customers, a leading U.S.-based IT services company, needed to scale their support efforts by streamlining communications and process flows across its call centers. Leveraging Microsoft Dynamics 365 for its support org., the …
Last year, when the pandemic forced the closure of physical outlets and retail stores, businesses including B2B firms had no option but to accelerate their digital adoption, condensing their approach. …
Improving customer experience means improving every interaction those customers have with your utility company. And more times than not, those interactions are with your field service workers. That’s why the biggest improvements in customer exper…
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Payers and providers have always had to work with each other in healthcare. As M&A intensifies and companies are more likely to embrace more holistic and value-based care models, the partnerships have become more closely intertwined. INCLUDED IN…
Die Kreativität selbst lässt sich zwar nicht automatisieren, aber die Automatisierung wichtiger Teile des Ecosystems ermöglicht Skalierbarkeit und verkürzt das Time-to-Market. In diesem Whitepaper wird untersucht, welche Teile des k…
Il n’est pas suffisant d’embaucher plus de personnel pour répondre aux exigences croissantes en matière de marketing pour le commerce de détail, d’hyper ciblage localisé et personnalisé et d’ex…
Si vous ne pouvez pas automatiser la créativité en elle-même, l’automatisation de parties clés de l’écosystème permet une évolutivité et accélère la commercialisation. Ce …
Sunset + Vine joins Matrox to discuss how their production company uses the Monarch EDGE encoder to adapt to current live sports webcasting conditions while providing cutting-edge coverage of some of the world’s top sporting events.Request Free!
