The report brings in a fresh set of employee onboarding trends and best practices that will help HR professionals redesign their talent strategy and win the war for talent. It brings insights about: 1. Current State of Employee Onboarding in the US …
Federal contractors have to comply with DCAA (Defense Contract Audit Agency) requirements in order to perform government work. That’s where DCAA compliance software comes in, providing an automated solution for managing complex policies set out f…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
TechnoServe is a leading nonprofit organization operating in 30 countries that works to fight poverty by helping people build regenerative farms, businesses, and markets that increase incomes. Since 1968, TechnoServe has helped millions to create lasti…
Let’s face it – OSHA’s Process Safety Management (PSM) regulations can be complicated. Cut through the noise and read our experts’ take on the state of the industry today, including: expected level of enforcement, and common pit…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
Productivity improves by 20 to 25 percent in organizations with connected employees according to a McKinsey study. However, how do you ensure that the employees are well connected when teams are working remotely? NETSCOUT can tell you a thing or two…
Global delivery often refers to software development conducted by teams located in different parts of the world. To be successful and outpace the competition, you need a software development (i.e., global delivery) partner that can support your digi…
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
