Using direct mail and gifting alongside your digital channels can help you gain a competitive advantage and build stronger relationships with your prospects, customers and employees. Get our guide to find out how strategic direct mail and corporate …
Over the past few years, the shift toward using digital resources in K-12 education has accelerated. In fact, more than a third of K-12 educators say over half of their instructional content is now from digital books/ebooks and audiobooks. And almost h…
Although the RAN poses workload challenges for some commercial off-the-shelf server platforms, virtual radio access network (vRAN) architectures are key to achieving cost-effective agility. This paper presents a vRAN strategy for achieving this cost-ef…
This paper summarizes the results of performance tests conducted by Hewlett Packard Enterprise on the Intel® vRAN Accelerator ACC100 used for open vRAN forward error correction within the HPE ProLiant DL110 – Telco server.Request Free!
Day 2 readiness is the business end of the software lifecycle that powers 5G networks. It’s when Day 0 and Day 1 preparation pays off, or not. Given the complex and hyper-connected nature of 5G networks, having the foundational abilities to autom…
5G promises improvements in speed, capacity, latency, and connected devices, but the network performance that subscribers—humans and machines—will actually experience ultimately depends on the mobile network operator’s performance goa…
5G promises to make innovative new digital experiences a reality for consumers and enterprises alike. Realizing this promise—and monetizing these experiences—requires network slicing, which lets Mobile Network Operators (MNOs) and Communica…
In “The Inner Circle Guide to Agent Engagement and Empowerment,” ContactBabel creates a blueprint for fostering purpose and satisfaction in your agents. Get the latest findings now.Request Free!
But how do you know how they feel? Access this expert insight to learn how agent feedback directly influences CX, including: • Leveraging direct and indirect feedback, engagement surveys, and real-time guidance &…
Agent satisfaction is vital for positive customer experiences. You need a way to measure and improve where needed. This Agent Experience (AX) Maturity Toolkit gives you a handy framework to: • Measure employee satisfacti…
