81% of developers believe adopting new tools is critical to an organization’s success. But this preference for constantly adding to their toolbox can also complicate cloud operation workflows because it requires context switching, which incr…
GovSlack is a dedicated instance of Slack designed to support key government regulations for processing and storing sensitive data. With GovSlack, you can connect your people, tools and partners in one place, break down communication silos – both inter…
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more complex with the shift to remote work. As they look to the future, how can companies …
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work. To understand what the future might look like, we talked with business and customer se…
Like so many teams, customer service organizations have had to shift to digital-first ways of working over the past two years. How has that impacted their ability to resolve customers’ issues? What new technologies and processes are they adopting…
The way the world works has drastically changed and the technology and teams that enable this new way of working have never been more visible or essential. IT teams across companies of every size and every industry are responsible for meeting the chall…
Our new remote reality makes collaboration tools more important than ever before. These tools define the entire employee experience, and affect everything from culture and employee engagement to operating costs and customer loyalty. But we can&rsquo…
81% of developers believe adopting new tools is critical to an organization’s success. But this preference for constantly adding to their toolbox can also complicate cloud operation workflows because it requires context switching, which incr…
GovSlack is a dedicated instance of Slack designed to support key government regulations for processing and storing sensitive data. With GovSlack, you can connect your people, tools and partners in one place, break down communication silos – both inter…
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more complex with the shift to remote work. As they look to the future, how can companies …
