The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work. To understand what the future might look like, we talked with business and customer se…
Like so many teams, customer service organizations have had to shift to digital-first ways of working over the past two years. How has that impacted their ability to resolve customers’ issues? What new technologies and processes are they adopting…
Buildings are becoming ever smarter with the introduction of new technologies that improve our experiences in them – as we live, work and play. The increasingly smart control employed in buildings includes the regulation of heating, ventilatio…
Engineers and developers are keenly aware that the Internet of Things (IoT) is poised to be a game-changer, adding an unprecedented level of connectivity to every aspect of our lives. As low-powered, wireless sensors become prolific, engineers are gear…
Our new remote reality makes collaboration tools more important than ever before. These tools define the entire employee experience, and affect everything from culture and employee engagement to operating costs and customer loyalty. But we can&rsquo…
The COVID-19 pandemic was arguably the most impactful black swan event of the last half-century and changed the way finance teams think about business continuity, risk management, and security. Suddenly, finance leaders were forced to rethink strategie…
Humidity is defined as some measure of the water vapor content of air (or other gas). The term “humidity” is a general term to quantify the amount of water vapor in the gas or atmosphere. Water vapor plays a critical role in maintaining qua…
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This e-book is a focused and targeted effort to get a comprehensive understanding of common problems that salespeople face in B2B sales. We interviewed people across all ranks with a diverse background to shed light on various aspects of sales. We t…
In a world of uncertainties, technology is the one constant that continues to move us forward. On one hand, it is the tissue that connects people around the globe; on the other, it is the science behind solving some of our planet’s most pressing …
