Customer experience (CX) can be a very overwhelming and confusing topic. It’s not customer service, but it does include customer service, as well as every other function for that matter. Often, this confusion culminates at one specific point – wh…
Customer experience (CX) can be a very overwhelming and confusing topic. It’s not customer service, but it does include customer service, as well as every other function for that matter. Often, this confusion culminates at one specific point – wh…
Remote workers need fast and responsive remote access though they can operate their demanding graphical software solutions remotely. Meanwhile, IT departments are always looking to reduce work by standardizing user workstations and serve…
This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and supp…
Customer experience (CX) can be a very overwhelming and confusing topic. It’s not customer service, but it does include customer service, as well as every other function for that matter. Often, this confusion culminates at one specific point – wh…
Using SMS text messages, or "smishing," as a platform to distribute phishing messages is steadily increasing, affecting millions around the world and causing severe financial losses. Download this report to learn: Recent smishing tre…
This webinar uses new data from a survey of game developers to illuminate the topic of automated testing, exploring how game testing can be automated, the benefits that automation brings over manual testing, and what exactly might be holding back game …
Remote workers need fast and responsive remote access though they can operate their demanding graphical software solutions remotely. Meanwhile, IT departments are always looking to reduce work by standardizing user workstations and serve…
Many product design teams still use expensive personal workstations to design core products with 2D and 3D design software. Organizations can reduce IT spending by replacing these outdated workstations with significantly less expensive personal compute…
Employees are demanding the flexibility to work at home or in the office as best suits their role. Hybrid work is quickly becoming the accepted model. This guide examines the rising importance of virtual desktop infrastructure (VDI) as organizations wo…
