This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financia…
This eBook skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service. Discover the most effective conversational AI use cases, the differences between vari…
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of what happens next in our “new normal”, this evolution must continue…
Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity to transform the way it delivered care. "It was the right platform at the…
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap. Customer Experience Automation (CXA) helps P&C insurers manage operational costs and mitigate the crisis of ov…
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than with human agents. Ushur’s conversational AI understands the meaning of eac…
Find the best data analytics software tools. SelectHub requirements checklists provide you with the top criteria identified by analysts and actual buyers of the software. These practical checklists allow you to save time, limit risk, and reduce the cha…
Data is a vital new business asset for manufacturing companies. But turning this data into value and a competitive advantage requires artificial intelligence (AI) and machine learning (ML). These technologies can help companies glean actionable insight…
In this episode of the Futurum Tech Webcast Interview Series, Futurum’s principal analyst Shelly Kramer talks with Dr. Alexandr Sadovoy, Solution Architect for MindSphere products at Siemens, about the challenges facing manufacturing organization…
This executive report provides actionable comparison data for the CRM software features identified as most important by sales and marketing professionals. Features compared (partial list): Accounts and Contact Management Customer Communicati…
