The State of the Contact Center in 2021-2022

A must-read for contact center professionals! ICMI presents the current state of contact centers in the ICMI State of the Contact Center report. Discover the current state of contact centers, including staffing, skills, salaries, operations, and t…

5 Supply Chain Improvements CFOs Must Make Now

According to a February 2022 CFO survey by accounting and advisory firm BDO, 84% of CFOs identified supply chain disruptions as their top concern for 2022. Today’s CFOs exist in an increasingly pressured environment and must pull from a dynami…