Digital experience programs face the challenge of a landscape where consumers are constantly shifting and evolving. But with the revolutions in AI and knowledge management, companies have the tools to meet the challenges head-on if they put the custome…
AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced by KM solutions. In this exclusive report, explore findings on knowled…
Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new generation of conversational intelligence and self-service options have arrived to empowe…
You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away from you and your expertise. Our study shows that 46% of consumers initially go to an outside search engine, like Goog…
Digital experience programs face the challenge of a landscape where consumers are constantly shifting and evolving. But with the revolutions in AI and knowledge management, companies have the tools to meet the challenges head-on if they put the custome…
AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced by KM solutions. In this exclusive report, explore findings on knowled…
Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new generation of conversational intelligence and self-service options have arrived to empowe…
DocASAP®, a part of Optum, is a complete patient access platform that matches patients to the right provider in the right setting at the right time. We connect consumers to care by accurately matching healthcare needs with the optimal provider…
Almost everything addressed specifically to or made personally for a lead gets the attention of its intended audience. Marketing strategies that aim to connect with their intended audience with a …
The global electronic component shortage situation revealed how the just-in-time (JIT) inventory model is no longer a sustainable solution for automotive customers. Stalled manufacturing lines due to lack of supply exposed vulnerabilities in supply cha…
