Evaluating customer service software can be hard. Even for the most experienced CX professional. To make the right choice, you need to consider the priorities of your key business stakeholders – line-of-business (LOB) managers, contact center …
According to a report, 91% of employees say that improving their digital dexterity improves work effectiveness. Are you prepared to support your bank employees’ development? Do you understand the connection between employee engagement and busine…
After two years of continual existential crises — the pandemic, a war in Europe, inflation, and political and social upheaval — employees are more focused on securing their financial, physical, and emotional health and well-being than by ac…
Discover the highlights from Mercer’s 2022 Flexible Working Policies and Practices Survey which spanned 749 US Employers and see key insights from the 2022 Inside Employees’ Minds Report, which captured the feedback from over 4,000 US emplo…
Given the macroeconomic climate, there are severe headwinds in the tech industry right now, with more likely to come. Employers in the technology industry must understand what is most important to their employees— and take action to meet unmet de…
Retail and hospitality employees didn’t get to stay home during the pandemic — some were laid off, and the rest went to work, wore masks, installed glass barriers, and kept the consumer economy afloat. Then, in late 2021, the industry was h…
Organizations are thinking differently about how they support employees inside and outside of the work environment. Uncover multiple avenues you can take pursue to address employees’ unmet needs and minimize the financial burden due to inflation….
Understanding caregiver and provider emotions is critical at this point in healthcare as the sector pivots in a new direction. Learn about some of the short and long-term measures that must be taken. Download Mercer’s Healthcare Industry Execu…
Let’s face it: privacy is paramount in the EU and the UK. As a trial sponsor, you must focus on safeguarding the personal data you collect on trial participants, as well as on-site staff, vendors and even your own EU – and UK -based employees. Fa…
Let’s face it: privacy is paramount in the EU and the UK. As a trial sponsor, you must focus on safeguarding the personal data you collect on trial participants, as well as on-site staff, vendors and even your own EU – and UK -based employees. Fa…
