The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. They trust in Riverbed and their solutions to keep them up and runnin…
As technology has transformed the transportation industry over the last few years, new digital processes hold the potential for shippers to achieve efficiencies and cost savings in their freight booking processes. However, the key to unlocking these be…
Returning for the sixth consecutive year, Cable Next-Gen Europe is a three-hour digital event that will examine how European cable operators, fiber providers, and other broadband players are positioning themselves for the future by developing and deplo…
Yet, telecom providers face a host of challenges when it comes to delivering the service experience their customers expect, from regulatory obstacles to labor constraints to rising costs. With subscriber volume and data usage increasing exponentially, …
As technology has transformed the transportation industry over the last few years, new digital processes hold the potential for shippers to achieve efficiencies and cost savings in their freight booking processes. However, the key to unlocking these be…
100% of women will experience menopause and while every experience of menopause is different, employers can feel at a loss for how to support their employees. This white paper outlines six simple steps for HR professionals to take today to support coll…
WWT spoke with a range of senior industry executives across three key industries healthcare, transportation, and manufacturing. By examining these industries, WWT has been able to gain an in-depth view of their specific circumstances; the common issues…
Many employees are empathetic and understand IT is dealing with a million challenges… BUT your team still must deal with every issue that hits the service desk queue, and productivity is lost across the board. While of course it matters wh…
Aternity full- spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at…
Shifting left is not new. R&D teams have shifted left to catch bugs earlier in the development cycle when they are less expensive and time consuming to fix. Service desk teams are doing the same to manage increasing ticket volumes, higher user expe…
