For utilities, the phone is an essential tool in an omnichannel communication strategy. Many customers prefer text and email for routine communications, but phone calls are still the best way to alert customers to outages, provide emergency notificatio…
AI technology comes in many forms, from simple customer service chatbots to more complex data-mining tools, all of which can be useful in helping local government to better serve its constituents. Explore this eBook, which contains a hand-picke…
MARCH 2023 Inside you’ll find: Taking a Higher Priority Is Your Procurement Function a Support Function or an Enabling Function? Is Your Agency’s Procurement Team Sidelined During the Infrastructure Procurement Pr…
The key to success in any business is growth. Growing your bottom line. Growing your operations. Growing your culture. But sustained growth requires the right blend of forward-thinking management; intelligent, cloud-based technology investments; and st…
Using ineffective coding questions puts you at risk of advancing the wrong candidates through the funnel. However, the engineering team is in an endless cycle (and time drain) of creating and updating questions. The old questions are too compromised…
Historically, information technology (IT) and operational technology (OT) have functioned independently in industrial manufacturing, but digital transformation and the Industrial internet of Things (IIoT) have made the relationship between the two side…
Read this eBook to learn how you can provide seamless service experiences across your organization, by unifying everything on a single digital platform. You’ll not only give people the power of increased productivity—so they can get more do…
The DevOps movement has paved the way for CI/CD and streamlined application delivery and release orchestration. These nuanced methodologies have not only increased the scale and speed at which we release software, but also redistributed responsibilitie…
In this handbook, you’ll see how you can unlock the full potential of your people—optimizing their power of productivity. Read it now to see why a single digital foundation is vital for delivering great experiences to employees, wherever an…
SelectHub product ratings and recommendations are based on expert analysis of the top systems matching your needs. Get the inside scoop on system usability from real-world testing. Find the best SCM software for your business: Interactive anal…
