Selling your home care agency: 8 Steps to Success

During the webinar we will discuss the eight critical components both sellers and buyers should evaluate before selling or acquiring an agency.  The webinar will include short case studies about lessons learned and market-based valuation multiples…

MM+M Convene Omnichannel

A discipline that surged in importance as COVID forced brands to rethink their channel allotments, omnichannel has since become so ubiquitous as to be nearly synonymous with “doing business.” But while everyone may be aware of the eve…

Contact Center Planning 2023

Status-quo approaches to contact center management have lost their edge. As talent and tech continue to evolve, new challenges and opportunities emerge—making it more critical than ever to fine-tune your talent, tech, and operations strategies. …

4 Actions to Head Off Further Economic Fallout

Let’s pretend the government created a new department whose sole purpose was to keep leaders up to date on what’s around the corner. Let’s pretend they were interested in getting out ahead of change so protective guard rails could be devised, debated, …