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In a recent article, CX Network explored the problems in the North American – and particularly US – telecommunications market when it comes to successful customer experience. There is little doubt that the region is seeing low levels of consumer satisfaction, both in comparison to international counterparts and in comparison to other industries in North America. As a taster ahead of the CEM in Telecoms North America forum, we offer three practical pieces of advice for improvement, addressing some of those foundation weaknesses… |
