Peak season orders can overwhelm nearly any small and midsize business. It’s a challenge to manage high order volumes along with customers’ expectations for fast delivery and order transparency. Unsurprisingly, almost half of omnichannel customers will switch retailers if delivery times are too long.

While there’s no silver bullet for acing the seasonal rush, crowdsourced delivery is a proven way to get orders from store to door the same or next day affordably and without the delays and frustrations of typical delivery schedules and capacity limits. 

This playbook shares a five-step strategy for getting — and staying — ahead of demand during peak season, and how crowdsourcing can help. You’ll learn how to:

• Offer on-demand local delivery, whether it’s same-day, next-day or scheduled, without the usual capacity restraints.
• Empower customers with transparency and live tracking.
• Set pricing for fast deliveries in a way that works for you and your customers.