ServiceNow’s business is changing – and, for the most part, that’s a good thing for customers. The downside? Changes in ServiceNow licensing and offerings make it difficult to manage ServiceNow license cost across the enterprise. Purchases and renewals have become more complex and risky – a perfect recipe for customer overspending and overbuying.

Our guide answers the following questions:

• What dynamics are affecting ServiceNow’s business and solution portfolio?
• What’s driving costs higher for enterprise customers?
• What’s can IT and IT procurement can do to keep ServiceNow costs in check?